JenTel collected a picture from Dreweatts in Newbury soon after the auction. They kept me fully updated throughout. They did not deviate from their timescales.
I was informed when it had been despatched. The picture arrived safely in Hungary where I live. It took me five minutes to unpack it. Inside the box marked fragile all over, foam protected each corner of the frame; cardboard, a plastic seal & paper were placed over the glass; bubble-wrap encased the whole. Very good packing. The price JenTel charged was considerably less than two competitor firms local to the auction house. I am very pleased and highly recommend JenTel.