In this time of great uncertainty, Jentel Packing are following UK government guidelines in order to safeguard our staff and members of the public and we have introduced the following procedures:-
Collections from Auction Houses – With a fluid situation in relation to local restrictions we can no longer guarantee that we will be able to collect customer lots from any of the 150 salerooms as quickly as we would normally do. However, this does depend on the location and any travel restrictions at the time. We ask that customers check with the relevant salerooms they have purchased from if they have any queries regarding their collections or any storage issues. We simply do not have the staff or the resources to notify customers of almost hourly changes.
Direct deliveries – Our direct delivery service whereby we deliver customer items to their premises has always been by arrangement and nothing has changed in this regard, however for the foreseeable future, where such a delivery has been agreed and arranged, our driver will telephone ahead and provide an estimated time of arrival. Once outside the premises, the driver will unload the item/s from the van, place them in an agreed safe place (or find a safe place if none has been provided), he will sign and then leave a copy of the delivery note and take a photo of the property and the safe place which if needed can be sent over via email the next working day.
Collection from customer premises – Occasionally where a customer has purchased an item from an Ebay seller for example, we are asked to collect it from the vendor’s premises. In such a situation, we will contact the vendor to make collection arrangements. On the agreed day, our driver will telephone ahead and provide an estimated time of arrival.
The vendor should then place the item/s to be collected outside the front door so that when our driver arrives, he can simply collect and place them in the van, he will then sign and leave a copy of our collection note and take a photo of the property which will be uploaded and sent via email as proof of collection on the next working day.
Collections from JenTel Packing – Occasionally customers will ask us to collect their items from auction houses so that they can collect them in person from our premises. In the current situation, in order to minimise any risks to our staff and customers, we will not grant access to our premises, instead we will require payment by telephone prior to the agreed collection day and once the customer has arrived outside our premises, they will need to telephone us and stay in their vehicle, we will open our roller shutter door, leave the customer item/s outside, close the shutter door and then monitor the collection via our CCTV system where we can clearly see items being collected.
Parcel Deliveries – Customers should be aware that shippers are having to change/update their services according to changes made by the authorities in each country – customers will need to check with the shippers and postal authorities in their country as JenTel Packing do not posses the staff or resources to provide continuous updates.