Our shipping process explained

FAQS

This is to record the item/s condition when viewing at the auction house. We also record a further photograph at the point of being packed, and the final package in order to make sure the condition of the item is identical to when we picked up from the auction house. Please note, if the item has been damaged prior to our pick-up, that is unfortunately the responsibility of the Auction House to respond and resolve.

Don’t worry. we will send an invoice to you asking for payment once the item has been assessed, and it meets with size and requirements we originally based our estimate on. Please refer to our terms and conditions regarding late payment and goods held at our warehouse.

No, our first cost are estimates. This is because and very occasionally, the size of the item is misquoted to us, and it might be smaller or larger than anticipated. If this is the case, we will confirm the final quotation before despatching from our warehouse.

All items are covered from the moment they are picked up from the auction house and whilst they are stored and located in our premises. The moment they leave our premises for distribution, our insurance cover ends. We strongly advise customers to take out ‘fully comprehensive insurance’ on all valued goods whilst in transit to the final destination. Our team can provide this cover with a reputable insurance provider. Find out more!

We will require:

  • Lot Number
  • Name of the Auction House
  • Date of the sale
  • Brief description of the item
  • Delivery address and postcode

Unfortunately, storage is always of a premium. If we don’t receive payment within 7 days of issuing an invoice, we reserve the right to charge storage for your items. Please refer to our terms and conditions for more information.

Yes, and if you have purchased from different auction houses, please inform us of all the relevant details, and we will provide a consolidation service whereby shipping your items together, can reduce the cost in comparison to individually.

Need a quote?

Use our quote form and we will get back to you as soon as possible.

Get in touch with us today.

Call us now on:
 +44 (0)1268 776777

MAKE SURE YOU ARE COVERED!

Don’t forget to protect your valued investments with fully comprehensive insurance cover.